ZYNEXCT LLC — Return Policy

Effective Date: [Insert Date]

ZYNEXCT LLC, 11126 Shady Trail STE 112, Dallas, TX 75229, Phone: 214-253-2646, Email: sales@zynexct.com

1. Returns

Products may be returned within 7 days of delivery if unopened and in original packaging. Refunds will be issued to the original form of payment, less the actual outbound shipping cost incurred by Zynexct (including on orders marketed as "free shipping"), as calculated by the shipping carrier.

Items returned between 8 and 15 days of delivery are subject to a 25% restocking fee based on invoice price, plus any price difference for the item at the time of return. Third-party charges (e.g., labor, installation, freight) are non-refundable. Items returned more than 15 days after delivery are not eligible for refund or exchange, except as required by law or where the item is defective.

To complete a return, you must provide a receipt or proof of purchase and a completed Return Merchandise Authorization (RMA) form.

Partial refunds may be granted, at Zynexct's discretion, where an item is not in its original condition, is damaged, or is missing parts for reasons not caused by Zynexct's error.

Nothing in this policy limits any non-waivable right you have under applicable state or federal consumer protection law, including rights related to defective or non-conforming goods.

2. Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. Approved refunds are processed to the original method of payment within 5–7 business days.

3. Late or Missing Refunds

If you have not received your refund, first check your bank or credit card account, as processing times vary. If you still have not received your refund after a reasonable time, contact us at sales@zynexct.com.

4. Sale Items

Only regular-priced items are eligible for refund. Sale or clearance items are final sale unless defective.

5. Exchanges

We replace items only if they are defective. To request an exchange, email sales@zynexct.com. Do not send an item back until you receive confirmation from us. Confirmed returns/exchanges should be mailed to: 11126 Shady Trail STE 112, Dallas, TX 75229.

6. Gifts

If an item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of the approved return. If the item was not marked as a gift, or the gift-giver had it shipped to themselves, the refund will be issued to the original purchaser.

7. Shipping Costs on Returns

You are responsible for the cost of shipping items back to us; return shipping costs are non-refundable. If the original order was invoiced with shipping included, or marketed with free shipping, the actual outbound shipping cost (as calculated by the carrier at the time of original shipment) will be deducted from your refund. This applies consistently to returns, exchanges, and other refundable transactions, and is disclosed here so it is part of the terms you agree to at checkout.

Delivery times for exchanged products may vary by location. For items valued over $75, we recommend trackable shipping or shipping insurance; Zynexct is not responsible for items lost or damaged in transit back to us.

8. Damage During Shipping

Please inspect all goods before signing for delivery. If goods arrive damaged, you are responsible for filing a claim with the shipping carrier according to the carrier's guidelines. Zynexct will exchange a damaged item only where the carrier accepts and approves such a claim. Carrier liability is limited to $100 per tracking number by default; you may purchase additional carrier insurance for higher-value shipments at an additional cost.

9. Title to Goods and Non-Payment

Zynexct retains a security interest in goods sold until payment is received in full. If payment is not made according to agreed terms, Zynexct may pursue collection through any lawful means, including referral to a third-party collection agency or attorney, and you agree to pay reasonable costs of collection as permitted by law. Zynexct will not enter your property without your consent or legal process to recover goods, and will pursue repossession, if necessary, only through lawful means such as a court order.

10. Returned (Bounced) Checks

A returned/bounced check will incur a service charge of [confirm current TX statutory cap, e.g., $30] plus reasonable collection costs as permitted under Texas Business & Commerce Code § 3.506 and related law.

11. Acceptance of Terms

By completing checkout, you acknowledge and accept the invoice for the items purchased and agree to the terms, conditions, and policies of ZYNEXCT LLC. Once an invoice is signed, accepted, or paid, a binding sales contract is formed on these terms.

12. Payment Disputes and Chargebacks

We encourage you to contact us directly to resolve any billing concern before initiating a dispute with your card issuer or bank; this often resolves issues faster. Filing a payment dispute does not affect your right to do so under applicable law. If a dispute is resolved in Zynexct's favor and is found to have been submitted without a valid basis, Zynexct reserves the right to invoice you for reasonable documented administrative costs incurred in responding to the dispute, which you agree to pay upon receipt of an itemized invoice. Zynexct will not charge your card, bank account, or other payment method for any additional amount without your specific authorization at the time of that charge.

13. Contact

ZYNEXCT LLC

11126 Shady Trail STE 112, Dallas, TX 75229

Phone: 214-253-2646

Email: sales@zynexct.com